A NOTE TO OUR CUSTOMERS:

OUR RELATIONSHIP WITH THE PLYMOUTH ROCK FAMILY OF INSURANCE COMPANIES WILL REMAIN AS IS.....FOR NOW.

FOR ALL OTHER INSURANCE CLAIMS, PLEASE READ:

WE AT PACE COLLISION HAVE BEEN PROUD OF HOW WE HAVE HANDLED THE AUTO INSURANCE CLAIM PROCESS FOR OUR VALUED CUSTOMERS (YOU) OVER THE YEARS. WE APPRECIATE YOUR FAITH IN US TO PROVIDE QUALITY REPAIRS IN A TIMELY FASHION, AND HAVE BEEN ABLE TO MANAGE THE INSURANCE CLAIM FOR YOU.

REGRETTABLY, THE INSURANCE COMPANIES ARE INCREASINGLY FOCUSED ON GROWING THEIR PROFITS RATHER THAN THEIR RESPONSIBILITY TO HAVE YOUR HIGH TECH CARS SAFELY AND EFFICIENTLY REPAIRED WHEN YOU NEED IT. THEIR BULLYING TACTICS AND REFUSAL TO NEGOTIATE WHEN WE ADVOCATE FOR ALL OF THE PROCEDURES, AND QUALITY PARTS THAT ARE NECESSARY FOR THE REPAIR OF YOUR VEHICLE, WILL NO LONGER BE TOLERATED. THEIR ABSURD LABOR RATES ARE SIGNIFICANTLY BELOW REASONABLE EXPECTATION. 

TO SUPPORT OUR CUSTOMERS, WE WILL CONTINUE TO REPAIR VEHICLES THAT ARE PART OF AN INSURANCE CLAIM, WITH OUR HIGHEST STANDARDS OF QUALITY. HOWEVER, OUR BILLING POLICIES HAVE CHANGED. WE WILL GIVE YOU AN ESTIMATE, AS WE ALWAYS HAVE, AND AS THE REPAIRS ARE UNDER WAY, AN ESTIMATE FOR REPAIR OF ANY ADDITIONAL HIDDEN DAMAGE THAT MAY BE FOUND. YOU WILL NOW PAY US DIRECTLY FOR THE TOTAL COST OF THE REPAIR WHEN YOU PICK UP YOUR VEHICLE. WE WILL PROVIDE TO YOU AN INVOICE DETAILING THE REPAIR COSTS TO SUBMIT TO THE INSURANCE COMPANY FOR REIMBURSEMENT. WE WILL CERTAINLY BE WILLING TO SUBMIT THAT INVOICE FOR THOSE THAT WOULD LIKE.

PLEASE NOTE, YOU MAY BE OUT OF POCKET MORE THAN YOUR DEDUCTIBLE. SIMILAR TO A HEALTH INSURANCE CO-PAY. FOR MOST CLAIMS, THAT ADDITIONAL COST WILL NOT BE SIGNIFICANT, AND WE WILL CONTINUE TO COMMUNICATE WITH THE INSURANCE COMPANIES TO MINIMIZE ANY ADDITIONAL OUT OF POCKET EXPENSES. WHAT THIS NEW PROCEDURE WILL ALLOW US TO DO IS REPAIR YOUR CAR MORE EFFICIENTLY. IN MANY CASES, WE WILL BE ABLE TO GET YOUR CAR COMPLETELY REPAIRED AND BACK TO YOU MUCH MORE QUICKLY. CURRENT INSURANCE COMPANY PROCEDURES ARE LEADING TO CARS BEING TIED UP FOR DAYS, EVEN WEEKS, INCONVENIENCING THE CAR OWNER, TO SAVE THE INSURANCE COMPANY A FEW DOLLARS.

UNLESS YOU PREFER OTHERWISE, OUR REPAIRS WILL BE MADE WITH ORIGINAL EQUIPMENT MANUFACTURER (OEM) PARTS. THIS IS NOW EVEN MORE IMPORTANT WITH THE TOLERANCES REQUIRED FOR THE MANY SAFETY FEATURES AND TECHNOLOGY THAT ARE IN OUR CARS TODAY. THIS IS SOMETHING MOST INSURANCE COMPANIES DISREGARD.

WHILE WE KNOW THAT IF YOU ARE COMING TO SEE US, SOMETHING UNFORTUNATE HAS HAPPENED TO YOUR CAR. WE WILL CONTINUE TO MAKE THE REPAIR PROCESS AS PAINLESS AS WE CAN, AS WE HAVE DONE FOR GENERATIONS.

THANK YOU FOR YOUR BUSINESS!

PS. 

SO FAR WHAT WE ARE FINDING IS THAT WITH A LITTLE PUSH BACK FROM THEIR CUSTOMERS, THE INSURANCE COMPANIES ARE SUDDENLY "FINDING" THE MONEY TO PAY FOR THE REPAIRS.......HOW ABOUT THAT.